Placing your order by email: Order must include your name, address and phone number. Lead time for custom orders is running about 2 weeks, depending on the size and complexity of the design. When placing your order, you will need to have an idea of style and color theme. If you have a swatch of fabric from your decor that you want matched, you will need to send a sample to me. Also you will need to determine what size you prefer if you are ordering a cross. Be as specific as you can be, a lengthy email might be required in order to get the necessary information needed, to achieve the look you desire. It is not unusual for me to see a picture in a magazine and love the color combination so much that I design a cross that could be put into that picture. So, if you see something in your favorite decorating magazine, let me know or scan it and email it to me @ rustiqueart@gmail.com or cjalbright@rustiqueart.com
Remember to include with your order: Your name, address and phone number ( if I have a question, I will be calling you!) Size ( 6" is the most requested size wall cross, especially if ordering as a gift)Type or Style of Cross (ex...Vintage (old looking), Shabby Chic ( distressed paint), Rustic ( woodsy, masculine, earthy), Bling~Bling (dripping with jewels)
color choices. When you are ordering a necklace, please specify what length you prefer. Standard drop for the wire cross pendants is 16". Some of my clients prefer a longer length for wearing with sweaters.
Pricing is estimated per order and dependent upon the size and complexity. After placing the order, you will receive a confirmation with details and an estimate. 50% deposit is require for all custom orders. When your order is completed you will receive notice, included will be a picture of your order, pricing and shipping information. An invoice will be generated, at that time you will pay the remaining balance. Order will be shipped after payment is received. Usually, the whole process, from the day you order, to the time you receive it, is about 2-3 weeks, unless your order is for more than one or two.
Payment terms are as follows: When you order via email, you will receive an invoice via email and you have several choices in which to pay, options are shown below. When you order by phone, your invoice will be sent to you by fax or snail mail. If you have an email address, an invoice can be emailed to you. I accept Visa, Master Card, Discover and American Express as well as personal checks, however, your order will not ship until funds have cleared and are in my account. All returned checks will be subject to a $25.00 fee and will be held until provisions have been made to settle your account.
Shipping: USPS Priority Mail ......Insurance is highly recommended, but only added if specified. Shipping costs will be calculated and included with the notice of completion.
To place an order by email: rustiqueart@gmail.com
Design Disclaimer ~ Rather than remove an item from the website when a certain stone or bead is no longer in stock that is pictured on the design, Rustique Art reserves the right to take certain liberties to complete an order using substitutions of same color. So,if a cross has a stone on it that is in a disc shape and I only have squares or ovals in the same color, then I will use the different shape. If the substitution changes the design to a certain degree, I will inform you, so that you can make the decision to continue with the order or not.
Privacy Policy ~ Information gathered from you, for the purpose of shipping or completing your order, will never be shared with a third party or sold for distribution.
Terms of Sale ~ When ordering direct from this site, using the shopping cart, you will be directed to a secure checkout through Pay Pal. Please note: You do not have to have a Pay Pal account in order to pay for your purchases. When you order via email, you will receive an invoice via email and you have several choices in which to pay, options are shown below. When you order by phone, your invoice will be sent to you by fax or snail mail. Or, if you have an email address, an invoice can be emailed to you. I accept Visa, Master Card, Discover and American Express as well as personal checks, however, your order will not ship until funds have cleared and are in my account. All returned checks will be subject to a $25.00 fee and will be held until provisions have been made to settle your account.
Return Policy ~ Complete satisfaction with your Rustique Art design is my goal. When you receive your order, please check it carefully. If your order is damaged, place it back into the box that it was shipped in. Contact me via, email or phone within 3 days and you will receive an authorization for the return. You will be given a store credit to be used for another product from Rustique Art. Credit will not be issued for any product without that return authorization. You will be responsible for return shipping costs and credit will be available once the product has arrived back to me. After the 3rd day this offer will be void.
Shipping & Handling* ~ When ordering direct from this site, using the shopping cart, orders will be shipped in 3-4 business days. Custom orders have a lead time of about 2-3 weeks, depending on the complexity of your order. See the custom order page for more information. Rustique Art ships via USPS Priority Mail. Shipping & handling will be added to the invoice at time of shipping for custom orders all other shipping charges will be calculated at checkout. Insurance is optional and is not required, however, I strongly suggest insuring your order. It will be your responsibility to request insurance.
*If shipping costs are lower than calculated, a refund will be credited back to you.
*If shipping costs are lower than calculated, a refund will be credited back to you.
